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APC Warranty Service is Excellent

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I always use APC for my UPS needs.  Frequently at the store there are other brands that look the similar and have similar specs for a lower price.  A UPS isn’t something a like to fool around with though.  I’m probably getting near having used a hundred of these at various locations.  Until recently, I’ve never had one fail other than the occasional battery needing replaced, which is normal.  I have an XS 1300 which during a short power outage began to beep and smoke.  I was able to contact APC by email which I like.  I’d rather wait a bit for a response than wait on hold.  After a few mails back and forth a new unit was shipped to me.  It arrived in just a couple of days.  To my surprise, when I opened the box inside was a new boxed unit with cables and all, just as if I had picked it up off the shelf at the store.  Open it up, put the old unit back in (remember to disconnect the battery) and drop it off at UPS with the printed label they supplied.  Done.  The whole process was very smooth and helps to reinforce why I always use APC.



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