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Custom Domain Email Not Working in Office365 - Relay Access Denied (state 14)

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I recently started using Office365 and everything set up very smoothly except for setting up Exchange Online to receive email for my domain. The problem was that I used to have a BPOS (Business Productivity Online Services) account using the same domain and it was still in the system. Since the BPOS was expired I couldn't go in and remove the domain. Unfortunately, this wasn't something I could fix myself. Fortunately, support was able to make the fix. I emailed the Office365 support and they removed the domain from BPOS and had me switch the domain entry in Exchange Online to Shared, then back to Hosted and wait an hour. After that everything worked perfectly.

If you're having the same issue and used to use BPOS, don't waste time like I did trying to fix it yourself, just call or email support and make sure they know you used to be a BPOS customer.

 

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